Mable
Mable
Building design capability through rapid growth
People leadership, product strategy and design operations
As Product Design Manager, I helped grow Mable’s design team and practice during a period of rapid organisational change.
Role
Product Design Manager
Organisation
Mable
Location
Sydney
Focus
People leadership, product strategy and design operations
Mable stats, Apr 2025
25M+ Care hours delivered
28k+ Active NDIS and aged care clients
21k+ Active support workers
The challenge
In a care and support marketplace, trust, accessibility and clarity matter at every step. As the business grew, the design practice needed to support more work while maintaining quality and connection to customer needs.
“We made experimentation part of the culture, giving teams space to test, fail, learn, and grow.
–Project reflection journal
My contribution
I recruited and coached designers, established regular critique and development practices, and helped teams take greater ownership of their work.
I partnered with senior leaders on experience direction and worked with product, engineering and data colleagues to connect research, priorities and delivery.
Alongside practice leadership, I supported complex product work and the design of customer support experiences.
What the work enabled
A stronger design practice with clearer expectations, more consistent ways of working and greater influence in product decisions.
The work connected team growth with business objectives to deliver thoughtful, accessible experiences.
–Team workshop, customer journey
–Creating Jira design workflows
–Project pack sketches
“Every feature we designed, every process we improved, came back to one thing: helping more Australians receive the care they need.
–Personal reflection.
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